Novotel Kuala Lumpur City Centre, Kuala Lumpur - Reviews, Room Options & Prices 2025

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About the Hotel

2 Jalan Kia Peng, Kuala Lumpur, Malaysia, 50450

The 28-story Novotel Kuala Lumpur City Centre, a 4-star hotel in the Golden Triangle between PETRONAS Twin Towers and Bukit Bintang, offers ALL - Accor Live Limitless loyalty program benefits and a Virtual Golf Club.

Modern Living Spaces

Modern rooms at Novotel feature LIVE N DREAM beds, 55-inch LED TVs, and city views. Each unit includes a coffee/tea maker, minibar, and in-room safe, while suites add Premier Lounge access with breakfast and evening cocktails.

Diverse Dining Options

The Square presents interactive cooking with international and Asian buffet options, while Qing Zheng restaurant showcases halal Chinese cuisine in a setting adorned with patterned tile floors and ceramic vases.

Leisure & Wellness

A freeform outdoor pool with loungers includes an adjacent kiddy pool. The full-service spa provides massages, body treatments, and facials.

Connected City Location

Novotel Kuala Lumpur City Centre connects via skybridge to Petronas Twin Towers, Suria KLCC, and Pavilion KL shopping malls. The property offers direct access to monorail and LRT stations linking to KL Sentral transport hub.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Twin Room

Max:

2 persons

28 m²

Bed options:

2 Single beds

City view

Shower

Air conditioning

room details

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Deluxe King Room

Max:

2 persons

28 m²

Bed options:

1 Double bed

City view

Shower

Air conditioning

room details

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Premier Room Two Single Beds

Max:

3 persons

28 m²

Bed options:

2 Single beds

City view

Shower

Air conditioning

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Centre

Kuala Lumpur 3.2 km

Airports

Sultan Abdul Aziz Shah (SZB) 31.2 km

Kuala Lumpur International (KUL) 60.5 km

Train

Ampang Park Station 1.3 km

Old Kuala Lumpur Railway Station 2.5 km

Underground

Bukit Bintang700 m

Tun Razak Exchange 1.3 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Parking

Paid parking

Luggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Adults only
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Golf course

Guest Parking

Electric kettle

Services

Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities

Children

Cots
Children's pool

Spa & Leisure

Outdoor swimming pool
Spa & wellness centre
Back massage
Full body massage
Foot massage

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Carpeted floor

Location

2 Jalan Kia Peng, Kuala Lumpur, Malaysia, 50450

Map view

street view

2 Jalan Kia Peng, Kuala Lumpur, Malaysia, 50450

City landmarks

Event hall

Petronas Twin Towers

1.1 km

Mall

Suria KLCC

1.0 km

Park

KLCC Park

1.9 km

Mall

Chinatown

2.1 km

Aquarium

Aquaria

790 m

Kuala LumpurMalaysia

Dataran Merdeka

2.1 km

Market

Central Market

2.3 km

Kuala LumpurMalaysia

Alor Street

960 m

Mall

Sungei Wang Plaza

770 m

7 Jalan Bintang

Low Yat Plaza

980 m

Museum

Petrosains Science Discovery Centre

1.2 km

Mall

Bukit Bintang

630 m

Park

KL Forest Eco Park

1.4 km

Jalan Raja Merdeka Square

Sultan Abdul Samad Building

2.0 km

Pagoda

Sri Maha Mariamman Temple

2.5 km

Stadium

Merdeka Stadium

2.2 km

Stadium

Stadium Negara

2.2 km

Theme Park

Berjaya Times Square Theme Park

1.5 km

Museum

Museum of Illusions

670 m

Event hall

Petronas Philharmonic Hall

1.1 km

2 Jalan Stonor

Rumah Penghulu Abu Seman

740 m

in front of Suria and Petronas

Lake Symphony

1.0 km

156 Jalan Ampang

Avenue K Shopping Mall

1.4 km

Shopping Area

The Weld

1.5 km

Nearby

Event hall

Kuala Lumpur Convention Centre

350 m

Mall

Fahrenheit 88 Shopping Mall

330 m

Mall

Pavilion KL

360 m

Mall

Lot 10

330 m

KLCC - Bukit Bintang Pedestrian Walkway

360 m

Museum

Selfie Museum KL

590 m

Restaurants

Din Tai Fung Pavilion KL

110 m

168 Jalan Bukit Bintang Lot 6.01.05

Hakka Restaurant

80 m

90 Jalan Raja Chulan

Bavarian Bierhaus German Restaurant

190 m

8 Ground floor Jalan Pinang 50450

Putien

50 m

168 Jalan Bukit Bintang Lot 6.01.04

Rocku Yakiniku

110 m

168 Jalan Bukit Bintang Pavilion Kuala Lumpur

Village Roast Duck

120 m

168 Jalan Bukit Bintang 7.01.05

Serai Pavilion KL

140 m

35 Jalan Bukit Bintang Pavilion KL

Maison

100 m

168 Jalan Bukit Bintang Lot P2.01.01 & 2.01.9B

La Boca Latino Bar

160 m

Lot C3.10.03

Vertigo

340 m

2 Jalan Conlay Level 59

Pao Xiang Bah Kut Teh

150 m

168 Jalan Bukit Bintang Pavillion Lot 6.38

Reviews and Ratings

Feedback from previous guests about their experience.

62%

enjoyed the hotel and would happily stay again

6.2/10

Nice

Rooms

6.4

Location

9.4

Service

6.0

Dining

6.2

3.5/5 based on 4250 reviews

#100 of 703 hotels in Kuala Lumpur based on Tripadvisor

Stanley

United States, February 2025

7.4/10

I had mixed feelings during my stay. The hotel's location is unbeatable, with Pavilion Mall and KLCC just a short walk away. However, the service left a lot to be desired, especially at the front desk, where I encountered some confusion regarding my check-in and welcome drink. The room was comfortable and clean, but there were some hiccups that kept my experience from being perfect.

Rooms

6.0

The room was comfortable and mostly clean, although there were issues like slow wifi and minimal attention to detail in housekeeping. I received a replacement room quickly, which was a plus.

Service

5.0

Service was inconsistent. While some staff members were friendly and helpful, the front desk struggled with training and communication, which detracted from the experience.

Location

10.0

The hotel's location is superb, nestled between Pavilion and KLCC, making it easy to explore the best of the city.

Dining

7.0

The dining options offered a mixed buffet with good variety, but I felt there could be more choices to enhance the dining experience.

Facilities

7.0

The hotel offered decent facilities, including a gym and pool that were not crowded, providing a nice escape after a day of sightseeing.

Abraham

United States, January 2025

6.4/10

My stay at Novotel Kuala Lumpur City Centre had its ups and downs. The location was absolutely perfect for shopping and exploring the city, but the room left a lot to be desired with its cleanliness and maintenance issues. The staff was friendly and helpful, which made a difference, but the slow check-in and inconsistent housekeeping were a bit frustrating.

Rooms

6.0

The room was spacious, but unfortunately, it wasn't thoroughly cleaned. I found remnants of food under furniture, and some fixtures were outdated. The air conditioning didn't cool effectively, and I had issues with no hot water and missing bathroom hooks. Overall, it's in need of a renovation.

Service

7.0

The staff were polite and very helpful. They assisted me when I accidentally left my phone behind and even decorated the room for a special occasion. However, the slow check-in and delays in delivering requested items were disappointing.

Location

10.0

The hotel's location is unbeatable! It's only a two-minute walk to The Pavilion and close to lots of restaurants and shopping options. Perfect for anyone who loves to shop or explore the city on foot.

Dining

7.0

Breakfast was decent with a mix of local and international dishes, though I wish there were more local treats included. The dining area was nice, but I found the food selection could've been more varied.

Facilities

6.0

Facilities included a clean pool and gym, though I couldn't connect to the free Wi-Fi effectively. Some amenities like an electric kettle and fridge were present. Parking was available but not free.

Jay

United States, December 2024

6.2/10

My stay at Novotel Kuala Lumpur City Centre had its ups and downs. The room was comfortable and well-equipped, but the breakfast left much to be desired. The location was fantastic, right by key attractions and shops, which I loved. However, there were some cleanliness issues that marred my experience overall.

Rooms

8.0

The room was comfortable with good amenities like tea and coffee facilities, TV channels in multiple languages, and well-functioning WiFi. Despite a few issues, such as the shower door not being properly secured, I found it met my expectations.

Service

7.0

The staff were consistently friendly and helpful, addressing my questions and complaints with professionalism. However, I did notice a few inconsistencies in service, particularly with room cleaning and assistance.

Location

9.0

Located in the heart of Kuala Lumpur, the hotel is directly opposite Pavilion and within walking distance of various attractions, which made my stay very convenient. The access to public transport was a major plus too.

Dining

5.0

Breakfast options were disappointing. The selection was limited, and the quality — like cold fried eggs — did not match my expectations for a Novotel. I wish it had been more like my previous experiences at other Novotels.

Facilities

7.0

The facilities like the swimming pool and gym were peaceful and relaxing, which enhanced my overall experience. However, the cleanliness could use improvement, as I encountered some issues during my stay.

Tom

United States, December 2024

5.0/10

My stay at Novotel Kuala Lumpur City Centre had its ups and downs. The location was fantastic, being so close to Pavilion and KLCC, making shopping and sightseeing a breeze. However, the condition of the room left much to be desired, with some personal touches missing and an overall tired appearance. While the staff were mostly friendly and accommodating, there were moments that could have been better managed, particularly at check-in.

Rooms

6.0

The room was of a reasonable size, but it felt tired with issues like noisy fridges and stained carpets. The bathroom definitely needs an upgrade, and I found the tub rather unappealing.

Service

5.0

The service had its highlights, with friendly staff assisting when needed. However, my check-in experience was marred by a rude encounter that left a sour taste.

Location

10.0

The location is excellent, just a five-minute walk to Pavilion and ten to KLCC, making it perfect for shopping and exploration.

Dining

6.0

Dining options were decent with a mix of European choices. However, the busy atmosphere sometimes led to a lack of attention from staff, and the variety felt limited.

Facilities

7.0

Facilities like room service and housekeeping were standard, and the amenities were pleasant, but they could be improved with more attention to cleanliness.

Gary

United States, November 2024

6.8/10

My stay at Novotel Kuala Lumpur City Centre was a mixed bag. The location was perfect for shopping, just a short stroll from Pavilion KL, but the service was often lackluster and I faced some issues with cleanliness and amenities in my room. However, the staff were friendly and the dining options were decent, although they could use some variety.

Rooms

6.0

I stayed in a Deluxe King Room on the 28th floor, which offered a nice view of the city. The room looked newly refurbished, but I noticed some cleanliness issues, like rotten wood in the corners and foul smells from the air vents. Overall, it was cozy but had its flaws.

Service

6.0

Service was a bit hit or miss. At times, staff could be friendly, especially during breakfast, but check-in was slow, and I experienced some rudeness. My requests took longer to fulfill, which was frustrating.

Location

8.0

The location is a major perk. It's right behind Pavilion KL, making it super easy to access all the malls and dining options in the Bukit Bintang area. I appreciated the convenience of being able to walk to KLCC as well.

Dining

6.0

Dining was just okay. Breakfast selection was decent, but there wasn't much variation. The chicken served was overcooked, which was disappointing. However, I did enjoy the lamb from room service, but it wasn’t worth the price.

Facilities

6.0

The hotel offers basic facilities like room service, dry cleaning, and laundry. However, I was annoyed that the business center was under construction, which made it difficult to work during my stay.