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Novotel Kuala Lumpur City Centre, Kuala Lumpur
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Key details
About the Hotel
2 Jalan Kia Peng,
Kuala Lumpur,
Malaysia,
50450,
Kuala Lumpur Federal Territory
The 28-story Novotel Kuala Lumpur City Centre, a 4-star hotel in the Golden Triangle between PETRONAS Twin Towers and Bukit Bintang, offers ALL - Accor Live Limitless loyalty program benefits and a Virtual Golf Club.
Modern Living Spaces
Modern rooms at Novotel feature LIVE N DREAM beds, 55-inch LED TVs, and city views. Each unit includes a coffee/tea maker, minibar, and in-room safe, while suites add Premier Lounge access with breakfast and evening cocktails.
Diverse Dining Options
The Square presents interactive cooking with international and Asian buffet options, while Qing Zheng restaurant showcases halal Chinese cuisine in a setting adorned with patterned tile floors and ceramic vases.
Leisure & Wellness
A freeform outdoor pool with loungers includes an adjacent kiddy pool. The full-service spa provides massages, body treatments, and facials.
Connected City Location
Novotel Kuala Lumpur City Centre connects via skybridge to Petronas Twin Towers, Suria KLCC, and Pavilion KL shopping malls. The property offers direct access to monorail and LRT stations linking to KL Sentral transport hub.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments
Wi-Fi
Parking
Paid parking
Baggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Adults only
Baggage storage
Elevator
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness center
Golf course
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Children
Cribs
Children's pool
Spa & Leisure
Outdoor swimming pool
Spa & wellness center
Back massage
Full body massage
Foot massage
Room features
Air conditioning
Mini-bar
Sitting area
Dressing area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Carpeted floor
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Location
2 Jalan Kia Peng,
Kuala Lumpur,
Malaysia,
50450,
Kuala Lumpur Federal Territory
Map view
street view
2 Jalan Kia Peng,
Kuala Lumpur,
Malaysia,
50450,
Kuala Lumpur Federal Territory
City landmarks
Events
Petronas Twin Towers
3600 ft
Mall
Suria KLCC
3400 ft
Parks
KLCC Park
1.2
mi
Mall
Chinatown
1.3
mi
Aquarium
Aquaria
2600 ft
Kuala LumpurMalaysia
Dataran Merdeka
1.3
mi
Market
Central Market
1.4
mi
Kuala LumpurMalaysia
Alor Street
3200 ft
Mall
Sungei Wang Plaza
2600 ft
7 Jalan Bintang
Low Yat Plaza
3300 ft
Museums
Petrosains
3800 ft
Mall
Bukit Bintang
2100 ft
Parks
KL Forest Eco Park
4600 ft
Jalan Raja Merdeka Square
Sultan Abdul Samad Building
1.3
mi
Pagoda
Sri Maha Mariamman Temple
1.5
mi
Stadiums
Merdeka Stadium
1.4
mi
Stadiums
Stadium Negara
1.4
mi
Amusement & Theme Parks
Berjaya Times Square Theme Park
5000 ft
Museums
Museum of Illusions
2200 ft
Events
Petronas Philharmonic Hall
3500 ft
2 Jalan Stonor
Rumah Penghulu Abu Seman
2500 ft
in front of Suria and Petronas
Lake Symphony
3400 ft
156 Jalan Ampang
Avenue K Shopping Mall
4500 ft
Shopping Area
The Weld
4800 ft
Nearby
Events
Kuala Lumpur Convention Centre
1200 ft
Mall
Fahrenheit 88 Shopping Mall
1100 ft
Mall
Pavilion KL
1200 ft
Mall
Lot 10
1100 ft
KLCC - Bukit Bintang Pedestrian Walkway
1200 ft
Museums
Selfie Museum KL
2000 ft
Restaurants
Din Tai Fung Pavilion KL
400 ft
168 Jalan Bukit Bintang Lot 6.01.05
Hakka Restaurant
300 ft
90 Jalan Raja Chulan
Bavarian Bierhaus German Restaurant
700 ft
8 Ground floor Jalan Pinang 50450
Putien
200 ft
168 Jalan Bukit Bintang Lot 6.01.04
Rocku Yakiniku
400 ft
168 Jalan Bukit Bintang Pavilion Kuala Lumpur
Village Roast Duck
400 ft
168 Jalan Bukit Bintang 7.01.05
Serai Pavilion KL
500 ft
35 Jalan Bukit Bintang Pavilion KL
Maison
400 ft
168 Jalan Bukit Bintang Lot P2.01.01 & 2.01.9B
La Boca Latino Bar
600 ft
Lot C3.10.03
Vertigo
1200 ft
2 Jalan Conlay Level 59
Pao Xiang Bah Kut Teh
500 ft
168 Jalan Bukit Bintang Pavillion Lot 6.38
Reviews and Ratings
Feedback from previous guests about their experience.
62%
enjoyed the hotel and would happily stay again
6.2/10
Nice
Rooms
6.4
Location
9.4
Service
6.0
Dining
6.2
Guest reviews
6.2/10
based on 5 reviews
3.5/5
based on 4250 reviews
8.4
8.4/10 based on 2872 reviews
#100 of 703 hotels in Kuala Lumpur based on Tripadvisor
Stanley
United States of America,
February
2025
7.4/10
I had mixed feelings during my stay. The hotel's location is unbeatable, with Pavilion Mall and KLCC just a short walk away. However, the service left a lot to be desired, especially at the front desk, where I encountered some confusion regarding my check-in and welcome drink. The room was comfortable and clean, but there were some hiccups that kept my experience from being perfect.
Rooms
6.0
The room was comfortable and mostly clean, although there were issues like slow wifi and minimal attention to detail in housekeeping. I received a replacement room quickly, which was a plus.
Service
5.0
Service was inconsistent. While some staff members were friendly and helpful, the front desk struggled with training and communication, which detracted from the experience.
Location
10.0
The hotel's location is superb, nestled between Pavilion and KLCC, making it easy to explore the best of the city.
Dining
7.0
The dining options offered a mixed buffet with good variety, but I felt there could be more choices to enhance the dining experience.
Facilities
7.0
The hotel offered decent facilities, including a gym and pool that were not crowded, providing a nice escape after a day of sightseeing.
Abraham
United States of America,
January
2025
6.4/10
My stay at Novotel Kuala Lumpur City Centre had its ups and downs. The location was absolutely perfect for shopping and exploring the city, but the room left a lot to be desired with its cleanliness and maintenance issues. The staff was friendly and helpful, which made a difference, but the slow check-in and inconsistent housekeeping were a bit frustrating.
Rooms
6.0
The room was spacious, but unfortunately, it wasn't thoroughly cleaned. I found remnants of food under furniture, and some fixtures were outdated. The air conditioning didn't cool effectively, and I had issues with no hot water and missing bathroom hooks. Overall, it's in need of a renovation.
Service
7.0
The staff were polite and very helpful. They assisted me when I accidentally left my phone behind and even decorated the room for a special occasion. However, the slow check-in and delays in delivering requested items were disappointing.
Location
10.0
The hotel's location is unbeatable! It's only a two-minute walk to The Pavilion and close to lots of restaurants and shopping options. Perfect for anyone who loves to shop or explore the city on foot.
Dining
7.0
Breakfast was decent with a mix of local and international dishes, though I wish there were more local treats included. The dining area was nice, but I found the food selection could've been more varied.
Facilities
6.0
Facilities included a clean pool and gym, though I couldn't connect to the free Wi-Fi effectively. Some amenities like an electric kettle and fridge were present. Parking was available but not free.
Jay
United States of America,
December
2024
6.2/10
My stay at Novotel Kuala Lumpur City Centre had its ups and downs. The room was comfortable and well-equipped, but the breakfast left much to be desired. The location was fantastic, right by key attractions and shops, which I loved. However, there were some cleanliness issues that marred my experience overall.
Rooms
8.0
The room was comfortable with good amenities like tea and coffee facilities, TV channels in multiple languages, and well-functioning WiFi. Despite a few issues, such as the shower door not being properly secured, I found it met my expectations.
Service
7.0
The staff were consistently friendly and helpful, addressing my questions and complaints with professionalism. However, I did notice a few inconsistencies in service, particularly with room cleaning and assistance.
Location
9.0
Located in the heart of Kuala Lumpur, the hotel is directly opposite Pavilion and within walking distance of various attractions, which made my stay very convenient. The access to public transport was a major plus too.
Dining
5.0
Breakfast options were disappointing. The selection was limited, and the quality — like cold fried eggs — did not match my expectations for a Novotel. I wish it had been more like my previous experiences at other Novotels.
Facilities
7.0
The facilities like the swimming pool and gym were peaceful and relaxing, which enhanced my overall experience. However, the cleanliness could use improvement, as I encountered some issues during my stay.
Tom
United States of America,
December
2024
5.0/10
My stay at Novotel Kuala Lumpur City Centre had its ups and downs. The location was fantastic, being so close to Pavilion and KLCC, making shopping and sightseeing a breeze. However, the condition of the room left much to be desired, with some personal touches missing and an overall tired appearance. While the staff were mostly friendly and accommodating, there were moments that could have been better managed, particularly at check-in.
Rooms
6.0
The room was of a reasonable size, but it felt tired with issues like noisy fridges and stained carpets. The bathroom definitely needs an upgrade, and I found the tub rather unappealing.
Service
5.0
The service had its highlights, with friendly staff assisting when needed. However, my check-in experience was marred by a rude encounter that left a sour taste.
Location
10.0
The location is excellent, just a five-minute walk to Pavilion and ten to KLCC, making it perfect for shopping and exploration.
Dining
6.0
Dining options were decent with a mix of European choices. However, the busy atmosphere sometimes led to a lack of attention from staff, and the variety felt limited.
Facilities
7.0
Facilities like room service and housekeeping were standard, and the amenities were pleasant, but they could be improved with more attention to cleanliness.
Gary
United States of America,
November
2024
6.8/10
My stay at Novotel Kuala Lumpur City Centre was a mixed bag. The location was perfect for shopping, just a short stroll from Pavilion KL, but the service was often lackluster and I faced some issues with cleanliness and amenities in my room. However, the staff were friendly and the dining options were decent, although they could use some variety.
Rooms
6.0
I stayed in a Deluxe King Room on the 28th floor, which offered a nice view of the city. The room looked newly refurbished, but I noticed some cleanliness issues, like rotten wood in the corners and foul smells from the air vents. Overall, it was cozy but had its flaws.
Service
6.0
Service was a bit hit or miss. At times, staff could be friendly, especially during breakfast, but check-in was slow, and I experienced some rudeness. My requests took longer to fulfill, which was frustrating.
Location
8.0
The location is a major perk. It's right behind Pavilion KL, making it super easy to access all the malls and dining options in the Bukit Bintang area. I appreciated the convenience of being able to walk to KLCC as well.
Dining
6.0
Dining was just okay. Breakfast selection was decent, but there wasn't much variation. The chicken served was overcooked, which was disappointing. However, I did enjoy the lamb from room service, but it wasn’t worth the price.
Facilities
6.0
The hotel offers basic facilities like room service, dry cleaning, and laundry. However, I was annoyed that the business center was under construction, which made it difficult to work during my stay.
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